Returns & Exchanges

The short version

If the piece isn't right, you have 7 days from delivery to exchange it or take store credit — and we pay the shipping both ways. If it arrived damaged, faulty or simply isn't what you ordered, you get a full refund to your original payment method.

What you can do within 7 days

Situation	What you get	Who pays shipping
Changed your mind, wrong length, didn't suit you	Free exchange or store credit	We do — both ways, once per order
Damaged, faulty or wrong item received	Replacement or full refund, your choice	We do
Order cancelled before dispatch	Full refund	Not applicable

Conditions

The piece must be unworn, undamaged and in its original packaging, with tags and invoice intact.
Raise the request within 7 days of delivery.
We arrange a reverse pickup wherever the pincode is serviceable. If it isn't, we'll reimburse reasonable courier charges against a receipt.
The free exchange applies once per order. A second exchange on the same order is chargeable at actual courier cost.

What we can't take back

Customised or engraved pieces made to your specification.
Items marked final sale on the product page.
Pieces returned worn, scratched, altered or without original packaging.
Requests raised after the 7-day window.

Damaged, faulty or wrong item

Photograph the piece and the packaging and send it to us within 48 hours of delivery. We'll replace it or refund you in full, at our cost — no return shipping charge and no argument.

Refunds

Once the piece reaches us and passes a short quality check (usually 2 business days), refunds are issued to the original payment method within 5–7 business days. Your bank may take a further 2–3 days to show it. COD orders are refunded by UPI or bank transfer to details you provide.

Cancelling an order

You can cancel free of charge any time before dispatch — write to us as soon as possible and we'll stop the order. Once it has shipped, the return process above applies instead.